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Inca Rail' Telephone and Mail Information
● Phone ☎: +51 84581860
● e-mail ✉: reservas1@incarail.com
Payment Methods
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Inca Rail's Agencies
Cusco; Portal de Panes 105, Plaza de Armas
Inca Rail Company
Inca Rail is one of Peru’s leading railway companies, specializing in tourist transportation to Machu Picchu, one of the world’s most iconic destinations. Since its founding in 2009, the company has stood out for combining efficiency, comfort, and hospitality, offering a travel experience that highlights the majesty of the Andean landscape. Inca Rail operates several types of trains, such as The Voyager, The 360°, The First Class, and The Private, designed to meet every traveler’s needs, featuring large panoramic windows, gourmet cuisine inspired by Peruvian ingredients, ambient music, and personalized service. The company also promotes sustainability through environmentally responsible practices and active support for local communities. Thanks to its commitment to quality and innovation, Inca Rail has become one of the best options for travelers seeking an unforgettable journey to the Inca citadel.
Inca Rail connects travelers to Machu Picchu via routes from Cusco (Av. El Sol) and Ollantaytambo, available both by direct train and bimodal service (bus + train). With the bimodal option, passengers depart by bus from downtown Cusco to Ollantaytambo and continue the journey by train to Aguas Calientes.
Schedules and frequencies can be found on their official website.
For its part, redBus facilitates the planning of the previous land route for those traveling from other regions of the country to Cusco before boarding their train with Inca Rail.
Services on board Inca Rail
Service
Floor
Amenities
Bimodal (Bus + Train)
1
Tourist bus from Cusco (Av. El Sol), direct connection to Ollantaytambo station, comprehensive coordination between bus and train, priority boarding according to category, waiting rooms (VIP or regular), bimodal return available.
The Private
1
10 luxury seats, exclusive car, personalized service, 4-course gourmet menu with wine pairing, lounge with large windows, outdoor balcony, onboard bar, live music, priority boarding, private bus to Machu Picchu (bimodal), VIP lounge in Ollantaytambo.
The First Class
1
30 seats, dining car, open-air balcony, lounge/bar, 3-course gourmet menu, live music, Tea Time at Café Inkaterra, Kero Ceremony, priority boarding, VIP transfer, private bus to Machu Picchu (bimodal), VIP lounges in Ollantaytambo and Cusco.
The Prime
1
Spacious seats with superior comfort, dining car with large windows, Andean cuisine, priority boarding, live music, premium transfer to the station (bimodal), VIP lounges in Cusco and Ollantaytambo.
The 360°
1
48 seats, panoramic UV windows, open-air observation car, live music, Info Train and Wi-Fi messaging, Andean snacks (depending on frequency), sale of snacks and beverages, staging of the Ollantay drama, regular lounge in Ollantaytambo and Cusco, bimodal option.
The Voyager
1
42 seats, large windows, ambient music, snacks and drinks for sale, waiting rooms, staging of the Ollantay drama, regular room in Ollantaytambo and Cusco, bimodal option.
Inca Rail Fleet
Inca Rail’s fleet consists of modern trains equipped with state-of-the-art technology and designs inspired by Andean elegance. Each unit is built to provide safety, comfort, and an exceptional visual experience along the Sacred Valley route. The trains feature:
Panoramic windows and glass ceilings.
Reclining seats and individual tables.
Air conditioning and heating.
Clean restrooms and quiet cabins.
Onboard service with bilingual staff (Spanish and English).
With its modern and versatile fleet, Inca Rail ensures safe, comfortable, and charming journeys to Machu Picchu.
Inca Rail Services
Inca Rail offers a variety of services designed to make every traveler’s journey to Machu Picchu an unforgettable experience:
🔻The Voyager: Perfect for travelers seeking comfort and affordability. Features ergonomic seats, onboard service, and ambient music.
🔻The 360°: Equipped with large panoramic windows for a full view of the Sacred Valley landscapes. Includes snacks, beverages, and onboard entertainment.
🔻The First Class: A premium experience with personalized service, gourmet dining, a welcome cocktail, and an open-air observatory car.
🔻The Private: The most exclusive Inca Rail train, ideal for families or small groups. Offers a fully customized journey with a private chef and luxurious décor.
🔻The Prime: Offers spacious seating, Andean cuisine, live music, and premium transportation for an intimate and cultural journey to Machu Picchu.
🔻Bimodal Service (Bus + Train): Inca Rail also provides a complete connection to the citadel’s entrance, offering combined train and bus tickets.
Inca Rail Bimodal Service (Bus + Train)
The dual-mode service combines two stages of the journey to offer total comfort from the city of Cusco to Aguas Calientes:
Stage 1 – Bus Cusco → Ollantaytambo
Exclusive and comfortable buses
Different levels of transport: regular, premium, and VIP
Departure from Cusco (Av. El Sol)
Punctuality and personalized assistance
Stage 2 – Train Ollantaytambo → Aguas Calientes
Depending on the category chosen, you can enjoy:
Panoramic windows
Open-air observatory
Onboard entertainment
Andean or gourmet cuisine
Live music
Cultural ritual (depending on service)
Advantages of the bimodal service
Direct connection from downtown Cusco
Coordinated and smooth transfers
Comprehensive travel experience
Ideal for those seeking tranquility and simplified logistics
Buy your Inca Rail bus tickets on the official website of redBus
As you purchase your Inca Rail tickets, all you have to do is search for your route, select your seat and buy your ticket. It's that fast and simple! Now all customers of redBus Peru can buy bus tickets from Inca Rail safely by using a debit card, credit card, or any other mode of payment. In addition, all our customers can avail exclusive offers and promotions that are available on the redBus website.
Discount Code for Inca Rail with redBus Peru 2025
If you are a new user get up to 40% savings with the code /coupon PRIMERVIAJE.
To use it you only need to download our App (Android or IOS) and add it at the time of your purchase.
With redBus you travel safely with our buses with +Security, check schedules, buy prices and much more.
Terms and Conditions apply
Cancelation Policies
Inca Rail’s policies state that passengers may cancel or reschedule their trip up to 24 hours before the first journey, with a 10% penalty applied to the total ticket value. After this period, no changes or refunds will be accepted.
Bus Amenities
Bus Hostess
Meal
Music/MP3
Soft drink
Emergency exit
FAQs
How can I book a Inca Rail train ticket?
Buying Inca Rail train tickets on redBus is very easy and fast. Just enter your travel route in the search bar on the redBus.pe app or website, check the itinerary, available services, and prices. Receive your tickets directly in your email — and you're all set!
How much does a train ticket on a Inca Rail bus cost?
Ticket fares will vary depending on the pick-up and drop off points. You can visit redbus.pe/en to help you stay updated on train fares, availability, and much more. The payment platform on the redBus website ensures that every transaction made on the site is protected.
Do I need to print my train ticket to board the train?
There are two main scenarios that you might fall into when you have to board a train. Now, if your boarding point is at any terminal in Peru, passengers will have to take a print out of the train ticket that has been sent to the email in a PDF format. The second scenario is when your boarding point is a train stop and not a terminal. In this case, you will receive an M-ticket that you will have to produce before boarding your train. If the operator does not provide an M-Ticket, you will have to take a printout of the ticket (PDF) that has been sent to the registered email ID that you have used to book the bus ticket on the redBus website. Some operators might levy a charge if these conditions are not followed.
Should I book my train ticket at the counter or on the redBus platform?
That’s up to you. You can buy a train ticket at the company’s counter, but it might be too late to choose a good service, your preferred schedule, or a specific seat. That’s why many people recognize the benefits of purchasing their tickets through a digital platform like redBus. The website provides updates on various topics, such as train schedules, fares, available seats, boarding and drop-off points, discounts, offers, and much more.
What is the contact phone number for Inca Rail?
To contact Inca Rail, call +51 84581860.
What is the contact email for Inca Rail?
You can write to reservas1@incarail.com for any inquiries or suggestions.
Where are the offices of Inca Rail located?
The main office of Inca Rail is located at Avenida El Sol 843 – Cusco (on block 6 of Av. El Sol).
Can I cancel my train ticket with Inca Rail?
Yes, passengers of Inca Rail may cancel their train tickets up to twenty-four (24) hours before the first journey, with a 10% penalty.
If I’m not going to travel, can I reschedule my train ticket?
Yes, passengers of Inca Rail may reschedule their train tickets up to twenty-four (24) hours before the first journey, with a 10% penalty.
What routes does Inca Rail cover?
Inca Rail operates the following routes: Machu Picchu – Cusco, Cusco – Machu Picchu, Machu Picchu – Ollantaytambo, and Ollantaytambo – Machu Picchu.
Can I travel with my pet on Inca Rail?
No, Inca Rail does not allow the transportation of pets.
