(‘redBus’ or the ‘Site’ and the ‘End-User’ shall hereinafter be collectively referred to as the “Parties” and individually as the “Party”)
redBus operates within the scope of Law 29733 (Personal Data Protection Law), which means we request Your consent (as End-User) in order to save and process your personal data. Said consent shall be free, express, duly informed, to be provided in advance and shall be valid as long as the End-User maintains an active redBus account or uses the Site. Please note that this consent is essential and necessary in order for redBus to be able to provide its online marketplace service. The consent shall be optional for other (non-essential) uses, such as marketing communications.
The Site provides an online marketplace (using a search engine) for the sale of travel services inter alia through its own websites and mobile apps.
redBus works as a search engine that allows an online marketplace When the End-User makes a reservation/booking through the Site, the End-User may be asked the required information including essential and non-essential data. The essential data is needed in order to use the Site and shall be marked as such; the non-essential data shall be optional to submit:
To make it easier to manage your reservations, redBus may provide the End-User the facility to open a user account on the Site. The user account shall allow it to save its personal settings, review previous bookings and manage future reservations.
When you visit the Site, even if you do not make a booking/reservation, we may collect certain information (as it is usual for most websites), such as your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device specific settings and characteristics and latitude/longitude details. Said information shall be collected in a way that it shall not lead to any personal identification of the User.
(The above end-user’s data along with the ‘Targeting Data (defined below)’ shall hereinafter be referred to as the “End-User’s Data”)
redBus shall use the End-User’s data in order to provide its online marketplace services (which include but are not limited to: customer service, account administration, fraud detection when required by the law). It may also use it, with the End-User’s consent, for other related activities (which include but are not limited to: marketing, market research, Site improvement).
redBus may use the End-User's Data to provide customer services to the End-User.
redBus may offer the user the facility to register and open an account on the Site. redBus may use the information you furnish to administer your account, allowing you to manage your bookings, take advantage of special offers, and manage your personal settings.
We may also use your information for marketing activities, as permitted by applicable laws, such as the following:
There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this, such as the following:
We sometimes ask our customers to take part in market research. Any additional details that you give us as part of the market research shall only be used with your consent.
We may use the End-User’s Data for the detection and prevention of fraud and other illegal or unwanted activities, or disclose the End-User’s Data if required pursuant to applicable law.
We may use the End-User’s Data for analytical purposes, to improve our Site, enhance the user experience, and improve the functionality and quality of our Site.
In order to complete your booking, we need to transfer relevant reservation/booking related End-User details to the bus operator you booked with.
In order to support you during the reservation / booking process and throughout your stay, your details may be shared with any of the redBus group companies. Your information might also be shared with other members/ Site and companies service providers for analysis, to provide you with travel-related offers that may be of interest to you and to offer you customized service; said information shall be anonymous, if possible.
Under no circumstance the End-User’s Data shall be transferred or sold to third parties that are not related to redBus or that provide services through the Site.
We may use third-party service providers to process the End-User’s Data on our behalf for the purposes specified above. To further elaborate in this regard, we may use service providers to send the reservation/booking information on our behalf to the accommodation/bus operator with whom you made the booking through the Site, or we may instruct third parties to contact you. Whenever such is required by a reservation/booking, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our Site on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services shall be bound by confidentiality agreements and shall not be allowed to use the End-User’s Data for any purposes other than those specified above.
We may provide free apps for a variety of mobile devices and use versions of our regular Site that have been optimized for mobile (websites). These apps and mobile websites process the End-User’s Data in a similar way as our Site does and they also allow you to use location services to find suitable bookings for the End-User.
In accordance with the applicable laws, we follow reasonable procedures to prevent unauthorized access to our Personal Databases (including the database, where the EndUser´s data is stored) and the misuse of the End-User’s Data
We use appropriate business systems and security procedures to protect and safeguard the End-User’s Data delivered to us. We also use security procedures and technical and physical restrictions for accessing and using such data on Site. Only authorized personnel are permitted to access End-Users data in the course of their work.
Prohibitions on Minors:
The Services offered by the Site are not directed at minors (as more specifically provided for in the General Terms and Conditions on Site usage). The use of the Site is only allowed with the valid consent of a parent or a guardian.
You shall be entitled to review the End-User’s Data we keep about you and exercise your rights as a personal data holder. You may request an overview of your End-User’s Data by sending us an e-mail to firstname.lastname@example.org or send a physical request to our address in Peru at Av. Jorge Chavez No. 631, Dpto. 8, Miraflores, Lima – Perú. Please include a copy of your identity card to help us prevent unauthorized individuals from accessing the End-User’s Data.
If the End-User’s Data we have for you is incorrect, we shall update it at your request. You can also revoke your consent or ask us to remove/modify all / one portion of your End-User’s Data from our Customer database by sending an email or communication to the addresses listed in the foregoing paragraph. However, in case you elect to remove your End-User Data, we may not be able to provide you access to the Site to make reservations/bookings. We may also need to retain certain information in accordance with applicable laws, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing up to your account on the Site and selecting the option to remove your account.