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Frequently Asked Questions

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GENERAL+
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RELATED TO BUS TICKETS+
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RELATED TO PAYMENTS+

Does the owner of the credit card with which the tickets are purchased need to be one of the passengers?

There's no need! A passenger can use any card to pay for the ticket, not necessarily his own. However, keep in mind that the passenger, whose name appears on the purchase of the ticket, should carry proof of their identity (in addition to the ticket) at the time of boarding.

What payment options do I have?

The different payment options are:

  • Credit card
  • Debit card
  • PagoEfectivo
    • Online banking (bank transfer)
    • Payment in cash (banks, agencies, agents and warehouses)
  • Fpay

How does the transaction appear on my card / account statement?

RedBus transactions will appear as DLC*REDBUS on your bank statement.

Is it safe to use my credit card on this site?

We use the best technology and the transactions made are safe. In addition to being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. By using SSL, you ensure that information exchanged with us will never be transmitted or decrypted. It also protects the information from being viewed by unauthorized persons.

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RELATED TO CANCELLATIONS AND REFUNDS+
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TICKET PURCHASES+
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ITINERARY INFORMATION+
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CHANGES OR RESCHEDULES+
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CANCELLATIONS AND DISCOUNTS+
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PROMOTIONS AND DISCOUNTS+
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OTHER INQUIRIES+
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