Do I need to register to use redBus?
No, redBus does not ask its customers to go through a registration process.
What is the redBus wallet?
It is a digital wallet that allows you to accumulate points, either by referring the application
with your friends or by making use of discounts with returns. With the redBus wallet you can pay a % of your
next purchases. To use the wallet you need to have a redBus account.
Is it mandatory to bring a printed copy of the ticket?
It's not mandatory. However, you must bring the identity document provided at the time of
purchase.
I have lost my ticket. What should I do?
A copy of your ticket must have been sent to your email. If you have not received the email with
the confirmation of the purchase, enter here, register with the email or
telephone used in your purchase and locate in the confirmed sales section all the information related to
your purchase, there you can obtain a duplicate of your purchase confirmation and present it at the time of
your shipment.
I need information about my trip. Where can I find it?
Details such as passenger data, payment details, itinerary, boarding point, schedule, type of
service, number of seats and important recommendations for your trip can be found in the purchase
confirmation sent to your email. If you have a redBus account, you can go to the my trips option and obtain
a summary of your trip.
I did not receive my electronic ticket. Can you send it back to me?
If you remember your ticket number you can generate your electronic Ticket online. Click on the
"print ticket" ticket link on the home page, and enter your ticket number to
either to print or receive it by email. If you do not remember your ticket number, please contact us by clicking here to get assistance.
Does the owner of the credit card with which the tickets are purchased need to be
one of the passengers?
There's no need! A passenger can use any card to pay for the ticket, not necessarily his own.
However, keep in mind that the passenger, whose name appears on the purchase of the ticket, should carry
proof of their identity (in addition to the ticket) at the time of boarding.
What payment options do I have?
The different payment options are:
- Credit card
- Debit card
- PagoEfectivo
- Online banking (bank transfer)
- Payment in cash (banks, agencies, agents and warehouses)
- Fpay
How does the transaction appear on my card / account statement?
RedBus transactions will appear as DLC*REDBUS on your bank statement.
Is it safe to use my credit card on this site?
We use the best technology and the transactions made are safe. In addition to being certified by
Verisign, redBus uses Secure Socket Layers (SSL) data encryption. By using SSL, you ensure that information
exchanged with us will never be transmitted or decrypted. It also protects the information from being viewed
by unauthorized persons.
Can I cancel my ticket online?
Yes, it is possible to cancel the ticket online by entering the "cancellation" option on our
platform. Keep in mind that not all transport companies allow redBus cancellation. We recommend that before
making the purchase you can validate the reservation policies when searching for the bus company and the
schedule that best suits you.
Can I change the date and time of my bus ticket?
You can request the change with the same bus company. Please, keep in mind that we as redBus do
not make changes and/or reschedules, since the changes are made at the discretion of the company.
I missed the bus. Do you give me a refund?
No, in case of missing the bus a refund is not possible and the ticket is lost. Any change or
modification is prior to shipment, depending on the policies of each transport company.
How long can it take for my ticket to be refunded?
redBus acts quickly to manage the cancellation of your ticket. But in the case of payments with credit and
debit cards, there could be delays of between 3 and 20 business days in being reflected in the movements of
your card, due to the delays and processes of the banking entities.
In the case of payments with PagoEfectivo, transfers can be seen reflected in your account between 3 and 15
business days after sending your bank details.
How to buy?
"Find the step by step on how to buy bus tickets here: https://preguntas.redbus.pe/como-comprar-en-redbus/
Where can I find information about my purchase?
You can validate all the details of your purchase on the redBus website or in the App, by entering the My Profile section and then My Trips.
Where do I find my Proof of Purchase?
Proof of payment is sent to the email address you registered at the time of making your purchase. If you don't see it, check yours mails or spam.
Do I need to bring any documents when boarding the bus?
Yes, you must carry your identity document and your printed passage voucher.
Remember to attend with the time of anticipation indicated in the voucher.
Was my payment successful?
To validate if your payment was successful or not, we recommend:
- Check your bank statement
- Check if the purchase voucher arrived in your email inbox
- Search for your purchase information on the redBus website or in the App, entering the My Profile section and then My Trips
In case you have validated that the charge was made, but the ticket reservation was not issued, enter our Self-help section at https://www.redbus.pe/info/redcare
I had problems registering, what should I do?
If you have any inconvenience, you can try to register with the following options: with your email, facebook account or cell phone number through the website or through our app in the latest version.
If the error persists, please send us an email to contacto@redbus.pe with the following information:
- The capture of the error message.
- Email
- Mobile number you have registered
I had problems trying to access my account, what should I do?
If you have any inconvenience, you can try to log in with another of the following alternatives: with your email, facebook account or cell phone number through our app in the latest version.
If the error persists, please send us an email to contacto@redbus.pe with the following information:
- The capture of the error message.
- Email
- Mobile number you have registered
The booking was not made, what should I do?
We are sorry for what happened, check if the corresponding charge has been made in your bank statement. If this has happened, write to us at contacto@redbus.pe with the payment receipt and the passenger's information in order to solve the problem.
Platform rejects the purchase, what should I do?
In order to make the purchase by debit or credit card, remember to have the option enabled for online purchases.
If you have selected the Pagoefectivo option, you must make the payment within the time indicated on our page.
If the problem persists, send us an email to contacto@redbus.pe with:
- The capture of the error message.
- Email
- Mobile number you have registered
Problems with my points in the Wallet when buying, what should I do?
Remember to be logged in correctly with your email, cell phone number or Facebook account to be able to make the purchase and that the points in your Wallet are valid.
If you have an error message in your purchase, please send us the capture to the email contacto@redbus.pe
Error when applying my discount coupon, what should I do?
If you have an error message in your purchase, first validate the terms and conditions of the coupon in the publication where you found it or on our website to understand the eligibility rules: https://www.redbus.pe/info/OfferTerms
If the problem persists, please send us the error capture to contacto@redbus.pe
What information is available about Travel Insurance?
You can insure your trip by acquiring La Positiva insurance at the time of purchase, for more details you can enter the terms and conditions: http://s1.rdbuz.com/apps/5_lapositiva_espe_insurance_tnc.html
What are the Terms and Conditions?
Find all the information here: https://origin-st.redbus.in/apps/static_pages/PER/es/WebsiteTnC.html
How much do the trips cost?
The prices vary by several factors, including the route, transport company and type of service chosen. On the home page www.redbus.pe or in the App, enter the place of departure, the destination and the date of travel you want and all the bus companies, schedules, routes and rates available will be displayed for you to choose from.
What are the routes and schedules?
You can find various routes and schedules on the website www.redbus.pe and App. In case a route does not appear for you, you have a pre-registration option to be notified when the route is already available
What are the Luggage Policies?
We recommend you carry a minimum of luggage, between 01 and 02 pieces, as well as not exceeding an average of 20 kgs. If there is a surplus it will depend on the policies of each transport company.
What are the Children's Policies?
All children under 5 years of age won't have to pay their ticket. If you are a minor and you travel alone, you will have to have a notarized letter from your parents and your ID to be able to board.
For other conditions we invite you to consult with the transport company any other questions to avoid any inconvenience.
What are the Pet Policies?
You can travel with a pet as long as the transport company authorizes it, we recommend you check with them before you can make your purchase in order to avoid any inconvenience.
What are the Rescheduling Policies?
They are guidelines that empower the user to modify the travel date, change related information or not allow it in some cases, this must be done following certain conditions established by each transport company such as how much time in advance must be requested and if there is any penalty money for this.
What is the Rescheduling Policy of the company I will be traveling with?
You can find the rescheduling policy at the time of purchase in the itinerary search, in the Reservation policy section.
How do I request a reschedule of my trip?
In order to request a rescheduling, you must first validate if the transport company's policy allows it, if so, you must contact them directly by phone or in person with the time in advance indicated by their policy and they will indicate the procedure thats you follow
What are the Cancellation Policies?
Are guidelines that empower the user to be able to cancel a bus ticket or not allow it in some cases, this must be done following certain conditions established by each transport company, such as how much time in advance must be requested and if there is any monetary penalty for this.
What is the Cancellation Policy of the company I will be traveling with?
You can find the cancellation policy at the time of making the purchase in the itinerary search, in the Reservation policy section.
How do I request the Cancellation of my trip?
If you wish to cancel your ticket, enter our website at the Cancellation option https://www.redbus.pe/Cancellation or through our App, in the My Profile section and then My Trips. Enter the ticket number that we sent to your email and your email address.
Are there charges for making a Cancellation?
It will depend on the company you selected, you can find this at the time of making the purchase in the itinerary search, in the Reservation policy section.
I missed the bus, can I get a refund?
No, in case of missing the bus a refund is not possible and the ticket is lost. Any change or modification is prior to your trip, depending on the policies of each transport company.
What is the status of my refund?
Remember that all information related to your refund will be notified to the email address you entered at the time of making your purchase. If you don't see it, check your junk mail or spam.
How soon should I get my refund?
If you have a pending refund or wish to request one, you can obtain it within:
- 3 to 15 days if you paid by PagoEfectivo
- 3 to 20 days if you did it with a credit or debit card
- Automatic if you did it by Fpay
What promotions are there?
If you have an error message in your purchase, validate the terms and conditions of the coupon to understand the eligibility rules in the publication where you found it and on our page: https://www.redbus.pe/info/OfferTerms
How to use a discount coupon?
Find the step by step on how to use a coupon here: https://preguntas.redbus.pe/como-usar-un-cupon-de-descuento/
If a discount does not apply at the time of purchase, read the terms and conditions to understand the eligibility rules: https://www.redbus.pe/info/OfferTerms
What discount coupons are current?
The current discount coupons can be found available on our Instagram page, website and App.
What is the Invite and Earn program?
It is a benefit provided by redBus and can only be obtained through the App, where you receive points for providing your referral code to a person who does not have an account on our platform.
These are the steps you must follow:
- Register (You can use Facebook, Google or mobile to create your account)
- Enter the MENU: Invite and Win
- Share your code with your referrals. Send your code to your friends through your social networks, message or email
- Every time a friend registers and verifies their redBus account by entering their Verification Code, they must enter your code
- Your referral must have made their first trip to obtain the points
Once these steps have been completed, both you and your referrals will receive 10 points in their Wallets that are equivalent to S/.10 to use in future purchases.
Here you will find the terms and conditions: https://s1.rdbuz.com/apps/static_pages/PER/es-pe/ReferNEarnTerms.html
Does the wallet offer promotional money?
The redBus wallet gives you promotional money so you can buy tickets at a lower price. Earn points by inviting your friends, in order to obtain this benefit you must have a verified and logged in redBus account. Before selecting your payment method, you must click on the "redbus Wallet" option and you will see how the price of your ticket decreases.
I have a complaint and/or claim, where should I direct it?
We are very sorry for this bad experience.
- If you have any inconvenience related to the following points, contact the transport company directly, since they are in charge of providing you with an answer on these scenarios:
- If your bus took a long time to leave or if it arrived after the stipulated time
- Changes in service offered (change of type of bus, seat, travel conditions, etc.)
- Lack of cleaning or biosecurity protocols
- If you did not make your trip due to some inconvenience from the transport company, please send us an email to contacto@redbus.pe
I have another query, where should I direct it?
You can write us your query here.
We will respond to you as soon as possible according to our opening hours. Have a great day!
Attention schedule:
Monday to Friday from 8:00 a.m. to 9:00 p.m.
Saturdays and Sundays from 9:00 a.m. to 7:00 p.m.