Do I need to register to use redBus?

No, you do not need to register to use redBus. However, registering with redBus offers several benefits, including access to exclusive offers, discounts, and cashback. Additionally, you can easily track your trips and utilize the redBus wallet for seamless bookings.

Is it mandatory to carry a printed copy of the ticket?

We recommend bringing a printed copy of your ticket when travelling. Please arrive 60 minutes before the bus departure to redeem your ticket. Additionally, carry the same identity document you used during the booking process.

I have lost my ticket. What should I do?

If you have lost your ticket, check the email used for booking for a copy of your ticket. If you can't find it, follow these steps to print a new copy:

• Visit the redBus website or mobile site.
• Click on "Print Ticket."
• Enter your Ticket Number and Booking Email ID.
• Click on "Submit."
• Print out the new copy and bring it with you when boarding.

I need information about my trip. Where can I find it?

Details such as the boarding point, boarding time, bus type, number of seats, and important information for your trip can be found in the ticket confirmation sent to your email.

If you have logged in to your redBus account, follow these steps:

• Navigate to the "My Trips" section.
• Locate your latest booking under the "Upcoming" section.
• Click on it to get a summary of your trip.

I did not receive my e-ticket. Can you resend it to me?

If you haven't received your ticket, follow these steps to print a new copy or have it sent to your email:

• Visit the redBus website or mobile site.
• Click on "Print Ticket."
• Enter your Ticket Number and Booking Email ID.
• Click on "Submit."
• Choose to either print it or receive it by email.

If you do not remember your ticket number, you can access the following link https://www.redbus.pe/info/redcare

Log in to your account using the same email or phone number used in your purchase. We also have an option to send the ticket confirmation and get the details from our self-help tool.

Does the owner of the credit card with which the tickets are purchased need to be one of the passengers?

No, it's not necessary. Any passenger can use any card to pay for the ticket. However, the passenger whose name appears on the ticket should carry proof of their identity (in addition to the ticket) at the time of boarding.

What payment options do I have?

You have several payment options available, including:

• Credit card
• Debit card
• PagoEfectivo
• Online banking (bank transfer)
• Cash payment (banks, agencies, agents and warehouses)

Is it safe to use my credit card on this site?

Absolutely. We employ cutting-edge technology to ensure the security of all transactions. redBus is certified by Verisign and utilizes Secure Socket Layers (SSL) data encryption. With SSL, your information is safeguarded during transmission and remains inaccessible to unauthorised individuals, providing you with peace of mind while making transactions. Additionally, you can choose not to save your card details for added security.

Can I cancel my ticket online?

Yes, you can cancel your ticket online, subject to the cancellation policies set by the bus operator. Follow these steps:

• Visit the redBus website or mobile App.
• Click on "Cancellation."
• Enter your Ticket Number and Booking Email ID.
• Select the passengers you want to cancel.
• Click on "Review Cancellation" to confirm the refund amount.
• Click on "Confirm Cancellation."

We recommend reviewing the booking policies of the bus operator and the specific trip before making your purchase.

Can I change the date and time of my bus ticket?

To change the date and time of your bus ticket, you need to contact the bus company directly. Please note that redBus does not handle changes or postponements; these are managed at the discretion of the bus company. Check the booking policy to see if changes are allowed before contacting the bus operator.

I missed the bus. Will you give me a refund?

Passengers are required to arrive at least 60 minutes before the bus departure time. Unfortunately, if you miss the bus, a refund will not be provided, and the ticket is forfeited. Any changes or modifications must be made before your trip, according to the policies of the transport company.

How long will the refund of my ticket take?

redBus processes ticket cancellations promptly. However, for credit and debit card payments, refunds may take 3 to 20 business days to appear on your statement due to banking processes. For other payment modes (PagoEfectivo and Yape), refunds typically appear in your account within 7 to 15 business days after submitting your bank details.

I want to get the invoice or ticket for my purchase. What should I do?

redBus provides the option to specify whether you want your purchase to include an invoice or just a ticket. You need to enable this option when entering your personal information during the reservation. The respective voucher will be issued directly by the transport company, either in person or via email.

Does the owner of the credit card with which the tickets are purchased need to be one of the passengers?

No, it's not necessary. Any passenger can use any card to pay for the ticket. However, the passenger whose name appears on the ticket should carry proof of their identity (in addition to the ticket) at the time of boarding.

What payment options do I have?

You have several payment options available, including:

• Credit card
• Debit card
• PagoEfectivo
• Online banking (bank transfer)
• Cash payment (banks, agencies, agents and warehouses)
• Yape QR

We recommend reviewing the booking policies of the bus operator and the specific trip before making your purchase.

Is it safe to use my credit card on this site?

Absolutely. We employ cutting-edge technology to ensure the security of all transactions. redBus is certified by Verisign and utilizes Secure Socket Layers (SSL) data encryption. With SSL, your information is safeguarded during transmission and remains inaccessible to unauthorized individuals, providing you with peace of mind while making transactions. Additionally, you can choose not to save your card details for added security.

Can I cancel my ticket online?

Yes, you can cancel your ticket online by following these steps:

• Go to the "My Bookings" section.
• Select your booking.
• Click on "Cancellation."
• Select the passengers you want to cancel.
• Click on "Review Cancellation" to confirm the refund amount.
• Click on "Confirm Cancellation."

We recommend reviewing the booking policies of the bus operator and the specific trip before making your purchase.

Can I change the date and time of my bus ticket?

To change the date and time of your bus ticket, you need to contact the bus company directly. Please note that redBus does not handle changes or postponements; these are managed at the discretion of the bus company. Check the booking policy to see if changes are allowed before contacting the bus operator.

I missed the bus. Will you give me a refund?

Passengers are required to arrive at least 60 minutes before the bus departure time. Unfortunately, if you miss the bus, a refund will not be provided, and the ticket is forfeited. Any changes or modifications must be made before your trip, according to the policies of the bus company.

How long will the refund of my ticket take?

redBus processes ticket cancellations promptly. However, for domestic credit and debit card payments, refunds may take 3 to 20 business days, and for foreign credit and debit card payments, refunds may take 3 to 20 business days to appear on your statement due to banking processes. For bank transfers, refunds typically appear in your account within 3 to 15 business days after submitting your bank details.

What are the cancellation Policies?

Cancellation policies outline the conditions under which a user can cancel a bus ticket, or if cancellation is not permitted in certain cases. These policies are established by each bus company and typically include requirements such as the advance notice time required for cancellation and any associated cancellation charges.

What is the Cancellation Policy of the company I will be traveling with?

You can find the cancellation policy at the time of making the purchase in the Search Result Page, under the Booking policies section. Additionally, the cancellation policy is provided in the ticket after booking.

How do I request the Cancellation of my trip?

To request the cancellation of your ticket, follow these steps:

• Visit the redBus application.
• Go to the "My Bookings" section.
• Select your booking.
• Click on "Cancellation."
• Select the passengers you want to cancel.
• Click on "Review Cancellation" to confirm the refund amount.
• Click on "Confirm Cancellation."

We recommend reviewing the booking policies of the bus operator and the specific trip before making your purchase.

Are there charges for making a Cancellation?

Charges for cancellations depend on the bus company you selected. You can find this information during the purchase process in the Search Result Page, within the Booking policy section. Additionally, the cancellation policy & charges are provided in the ticket after booking.

What is the status of my refund?

All information regarding your refund, including the expected timeline for processing, will be communicated to the email address provided during your purchase. If you don't see it in your inbox, please check your junk mail or spam folder. Refund processing times may vary depending on the payment method used:

• 7 to 15 business days if you paid with PagoEfectivo or YapeQR.
• 3 to 20 business days if you paid with a national credit or debit card.
• 3 to 20 business days if you paid with a foreign credit or debit card.

How soon should I get my refund?

If you have a pending refund or have requested one, you can expect to receive it within the following time frames:

• 7 to 15 business days if you paid with PagoEfectivo or YapeQR.
• 3 to 20 business days if you paid with a national credit or debit card.
• 3 to 20 business days if you paid with a foreign credit or debit card.

Can I cancel my insurance after booking the ticket?

Yes, you can cancel your insurance at any time after booking and before the scheduled departure of your bus. To cancel, simply click here and fill in the required details. Alternatively, you can call (01) 513-5000, option 04, then option 03, or through any of the channels provided as listed in the Pacífico Seguros Insurance Certificate Conditions.

When will I receive the refund after cancelling my insurance?

Once you submit the cancellation request here, the Pacífico Seguros team will verify your details and inform redBus upon successful validation. If eligible, your insurance premium will be refunded within 30 business days.

How to buy?

For a step-by-step guide on how to buy bus tickets, please visit this link: https://preguntas.redbus.pe/como-comprar-en-redbus/

Where can I find information about my purchase?

You can find all the details of your purchase on the redBus website by entering the "My Profile" section and then "My Trips." In the app, go to the "My Bookings" section.

Where do I find my Proof of Purchase?

Proof of payment is sent to the email address you registered at the time of purchase. If you don't see it, please check your inbox and spam folder.

Do I need to bring any documents when boarding the bus?

Yes, you must bring both your identity document and your printed ticket voucher. Make sure to arrive at the boarding location within the advance time specified on the voucher.

Was my payment successful?

To validate if your payment was successful, we recommend:

• Check your bank statement.
• Check if the purchase ticket arrived in your email inbox.
• Search for your purchase information on the redBus website or in the App by entering the "My Profile" section and then "My Trips."

If you have confirmed that the payment was made but the ticket was not issued, visit our Self-help section at https://m.redbus.pe/help

I had problems registering, what should I do?

If you encounter any issues while registering, try the following options: register with your email, Google account, or cell phone number through the website or our app (latest version).

If the error persists, visit our Self-help section at https://www.redbus.pe/info/redcare

I had problems trying to access my account, what should I do?

If you encounter any issues while accessing, try the following options: register with your email, Google account, or cell phone number through the website or our app (latest version).

If the error persists, visit our Self-help section at https://www.redbus.pe/info/redcare

The booking was not made, what should I do?

We apologize for the inconvenience. Please check your bank statement to see if the payment was processed. If the payment was made, visit our Self-help section at https://www.redbus.pe/info/redcare with the payment receipt and the passenger's information so we can resolve the issue.

Platform rejects the purchase, what should I do?

To make a purchase with a debit or credit card, ensure that the option for online purchases is enabled with your bank. If you have selected the Cash Payment option, you must make the payment within the time indicated on our page.

If the problem persists, visit our Self-help section at https://www.redbus.pe/en/info/redcare with the following information:

• The capture of the error message
• Email
• Identity document

Problems with my points in the Wallet when buying, what should I do?

Ensure you are logged in correctly with your email, phone number, or Google account to make a booking and verify the validity of the points in your redBus Wallet.

If you encounter an error message during your purchase, visit our Self-help section at https://www.redbus.pe/info/redcare with a screenshot of the error message.

Error when applying my discount coupon, what should I do?

If you receive an error message when applying a discount coupon, first check the terms and conditions of the coupon in the section where you found it or on our website to understand the eligibility rules: https://www.redbus.pe/info/OfferTerms

If the problem persists, visit our Self-help section at https://www.redbus.pe/info/redcare with a screenshot of the error message.

What information is available about Travel Insurance?

You can insure your trip by purchasing Pacífico Seguros policy at the time of booking. For more details, please refer to the terms and conditions: https://s1.rdbuz.com/apps/7_yara_eng_insurance_tnc.html

What are the Terms and Conditions?

You can find all the information regarding the Terms and Conditions here: https://origin-st.redbus.in/apps/static_pages/PER/es/WebsiteTnC.html

What is the Platform Usage Charge?

redBus applies a service fee for processing your purchase, which helps us enhance the management of our platforms.

How can I find the cost of trips?

To find out the cost of your trip, visit the redBus website https://www.redbus.pe or mobile app. Enter your departure location, destination, and desired travel date. You will then see all available bus companies, schedules, routes, and fares for you to choose from.

How can I view routes and schedules?

To view routes and schedules, visit the redBus website https://www.redbus.pe or mobile app. You can explore various routes and their corresponding schedules. If a specific route is not currently available, you can opt for pre-registration to receive notifications when the route becomes available.

What are the Luggage Policies?

We recommend carrying 1 to 2 pieces of luggage, with a total weight not exceeding 20 kg. Additional charges may apply for excess baggage, depending on the transport company's policies. For more details, please refer to the Baggage Policy section under the Reservation Policy. Customers can also contact the bus operator directly to confirm the luggage policy.

What are the Children's Policies?

Children under 5 years of age travel free of charge. However, if a minor is traveling alone, they must present a notarized letter from their parents along with their ID to board. For further details and conditions, we recommend consulting with the respective transport company to avoid any inconvenience.

What are the Pet Policies?

You can travel with a pet if authorized by the transport company. We recommend you to check this information in the Pet Policy section under the Reservation Policy and to confirm the availability of space at least 1 hour before departure with the Transport Company.

What information should I know before my trip?

Before your trip, please note the following:

• Arrive at least 60 minutes before the bus departure to the terminal to check in your luggage and board the bus.
• According to government regulations, foreign citizens must present a valid passport or residence permit for travel. Additionally, we advise contacting your chosen transportation company to learn more about specific travel requirements.

What are the Rescheduling Policies?

Rescheduling policies refer to guidelines set by each transport company that empower users to modify their travel date or related information. These policies vary depending on factors such as the advance notice required and whether any penalty fees apply. We recommend reviewing the specific rescheduling policies of the transport company you are traveling with to understand the conditions and any associated penalties.

What is the Rescheduling Policy of the company I will be traveling with?

You can find the rescheduling policy at the time of purchase in the itinerary search, within the Booking policy section. For detailed information on rescheduling procedures, terms, and any associated fees, please refer to the specific policy provided by the transport company you have selected.

How do I request a reschedule of my trip?

To request a reschedule of your trip, follow these steps:

• Check the rescheduling policy of the transport company to ensure it allows rescheduling.
• Contact the transport company directly by phone or in person, adhering to the advance notice requirements specified in their policy.
• Follow the procedure provided by the transport company to complete the rescheduling request.

Where can I find information about current offers & promotions?

To learn about current promotions, please visit the redBus website or mobile app. You can explore the "Offers" section to view available discounts and deals. Additionally, you can check the terms and conditions https://www.redbus.pe/info/OfferTerms of each promotion to understand the eligibility criteria.

How to use a discount coupon?

To use a discount coupon, follow these steps:

• Visit https://preguntas.redbus.pe/como-usar-un-cupon-de-descuento/ for a step-by-step guide on how to apply a coupon.
• If a discount does not apply at the time of purchase, please review the terms and conditions of the coupon to understand the eligibility rules. You can find these terms and conditions here: https://www.redbus.pe/info/OfferTerms

Where can I find current discount coupons?

You can find current discount coupons on our Instagram page, website, and mobile app. Stay updated with our promotional offers by following us on Instagram and regularly checking our website and app for the latest discounts.

What is the Refer and Earn program?

The Refer and Earn program is a benefit provided by redBus, accessible exclusively through the app. By sharing your referral code with individuals who do not have an account on our platform, you can earn points. Here's how it works:

• Register for an account using Google or your mobile number.
• Navigate to the MENU section and select "Refer and Earn."
• Share your unique referral code with your friends via social networks, messaging apps, or email.
• When your friend registers and verifies their redBus account by entering their Verification Code, they should input your referral code.
• Your referral must complete their first trip for both of you to receive 10 points each in your Wallets, equivalent to S/.10, for use in future purchases.

For detailed terms and conditions, please visit this link: https://s1.rdbuz.com/apps/static_pages/PER/es-pe/ReferNEarnTerms.html

Does the wallet offer promotional money?

Yes, the redBus wallet provides promotional money that allows you to purchase tickets at a discounted price. You can earn points by inviting your friends to use redBus. To access this benefit, you must have a verified and logged-in redBus account. When purchasing a ticket, simply select the "redBus Wallet" option before choosing your payment method, and you will see the discounted price applied to your ticket.

What is the promotion of RedBus University?

This promotion is valid for all students who have an email that includes the university domain. For more information, enter here: https://promociones.redbus.co/universitarios/

Where should I direct my complaint or claim?

We apologize for any inconvenience you may have experienced. Here's how to address your concerns:

• Issues with the Transport Company: If your complaint pertains to issues such as delays, changes in service, or cleanliness protocols, please contact the transport company directly. They are responsible for addressing these matters.
• Missed Trip Due to Transport Company: If you were unable to make your trip due to issues with the transport company, visit our Self-help section to report the issue at https://www.redbus.pe/info/redcare

I have another query, where should I direct it?

For any additional queries, we recommend utilizing our self-help section through the redBus website or app. You can explore our FAQ section and troubleshooting guides to find quick answers to commonly asked questions. Our self-help platform is designed to assist you efficiently and conveniently.

What is the redBus wallet?

The redBus wallet is a digital feature designed to enhance your booking experience. By accumulating points through referrals or discounts, you can use the redBus wallet to make partial payments for your future purchases. To utilize the wallet, simply ensure you have a registered redBus account.

When does the money in my wallet expire?

The offer balance in your wallet expires three months from the date of credit. After this period, the funds will expire and cannot be used.

Where can I use the money in my wallet?

You can utilize the funds in your wallet for all redBus bus purchases, subject to certain restrictions. The money in your wallet can be applied to cover up to 10% of the total ticket amount.

The money in my wallet has expired, what can I do?

If the funds in your wallet have expired, you can continue to accumulate more by referring your friends to the redBus app (up to a maximum of S/1500 for Peru and for Colombia 100000 COP). Not only will you earn money in your wallet, but your friends will also receive funds to purchase bus tickets online!